Shipping Policy

Last updated: July 2026

Thank you for shopping with Kim B Miller's Big Poetic Store. We are excited to share original haiku, poetry, artwork, and creative products with you. This Shipping Policy explains how your order is processed, produced, and delivered.

Order Processing and Production

Many of our products are created through print-on-demand (POD) partners. This means your item is produced specifically for you after your order is placed rather than being stored as ready-made inventory.

Because of this, production and processing times may vary depending on the product, order volume, and fulfillment provider. Please allow additional time for POD items to be created before they are shipped.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Delivery times vary depending on the product, production time, shipping method selected, destination, and carrier processing times.

Estimated delivery dates provided at checkout are estimates and are not guaranteed. Delays may occur due to weather, holidays, carrier issues, production delays, or circumstances outside of our control.

Multiple Items in an Order

If your order includes multiple products, items may arrive in separate packages because some products may be fulfilled by different production partners.

You will receive tracking information for each shipment when available.

Shipping Rates

Shipping costs are calculated at checkout based on the products purchased, package size, shipping destination, and available shipping options.

Any applicable shipping charges will be displayed before completing your purchase.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow time for tracking updates after your package has been accepted by the carrier.

Incorrect or Missing Addresses

Please review your shipping information carefully before submitting your order. We are not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete addresses provided by the customer.

Damaged or Defective Items

We take care to ensure your order is produced and packaged properly. If your item arrives damaged, defective, or has a production issue, please contact us at kim@kimbmiller.com within 30 days of delivery. Include your order information and photos of the item so we can assist you.

Lost Packages

If your package is marked as delivered but you have not received it, please first check with household members, neighbors, and your local carrier. If you need assistance, contact us and we will help determine the next steps.

International Shipping

International shipping availability varies by product and destination. Customers are responsible for any customs fees, duties, taxes, or additional charges required by their country.

Contact Us

If you have questions about shipping or your order, please contact:

Kim B Miller's Big Poetic Store
Email: kim@kimbmiller.com

Mailing Address:
17949 Main St #494
Dumfries, VA 22026
USA